Legal

Last Updated: June 15, 2026
Company: SJ Notebook, Braintree, Massachusetts, USA

This page contains our Terms of Service, Privacy Policy, Billing Policy, SJ Learn teacher rules, and related policies for SJ Notebook applications, including SJ CRM and SJ Learn. By accessing or using this website, application, plugin, or any related features (the “Service”), you agree to all sections below. If you do not agree, do not use the Service.

Plain-English summary (not legally binding): We’re a small company in beta. Use at your own risk, we try hard but make no promises, data loss is possible, paid plans don’t refund, and disputes are handled in Massachusetts. Read the full text below for the binding version.

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SJ CRM

The following terms apply to SJ CRM (sjcrmapp.com), the SJ CRM mobile app, the SJ CRM desktop app, and the self-hosted SJ CRM WordPress plugin.

Plain-English summary (SJ CRM only, not legally binding): Everyone starts on a free CRM workspace; paid plans are optional. If a paid renewal fails, you get a 14-day warning period with full access, then the CRM becomes read-only (you can still log in and view data, but cannot add or change records) until billing is fixed. Cancelled paid accounts move to the free tier-they are not deleted immediately. Long-unused accounts may be marked for removal after notice (12 months for former paid customers with no login and no payment; 24 months for free-only accounts with no login). We do not silently wipe data; removal requires a review step. Active paid subscriptions are not removed for failing to log in. Export your data anytime. Paid charges are non-refundable.

Part A – Terms of Service

1. Beta Status Notice

The Service is currently provided in BETA. Features may be incomplete, experimental, unstable, or change at any time. Bugs, errors, data loss, downtime, or unexpected behavior may occur. We do not guarantee accuracy, availability, performance, or reliability during beta. The Service may be modified, suspended, or discontinued at any time without notice. You use the Service at your own risk.

2. No Guarantees or Warranties

The Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law:

  • We make no warranties of any kind, express or implied.
  • We do not guarantee results, uptime, correctness, or suitability for any purpose.
  • We do not guarantee that the Service will meet your expectations or requirements.

3. Limitation of Liability

To the fullest extent allowed by law, we are not liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to data loss, business loss, profit loss, service interruption, security incidents, or errors or incorrect outputs.

Liability cap: In no event shall our total cumulative liability to you exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim, or USD $100, whichever is greater.

4. User Responsibilities and Acceptable Use

By using the Service, you agree that you will not use the Service unlawfully, will not attempt to exploit or overload it, will not upload malicious content, and are responsible for content and actions under your account. We may restrict or terminate access for violations.

5. Accounts, Security, and Passwords

You are responsible for your credentials and all account activity. While we take reasonable security steps, no system is 100% secure.

6. Intellectual Property and Content License

We own the Service; your content remains yours. You grant us a license to host and process your content solely to provide the Service. We do not sell your content or use it to train third-party AI models.

7. Self-Hosted Plugin License (if applicable)

Self-hosted licenses are per site unless stated otherwise; no redistribution; updates/support while the license is active.

8. Service Changes and Termination

We may change features, pricing, or policies. You may cancel a paid subscription from Billing; cancellation does not refund the current period. Account removal for long inactivity is described under Account lifecycle.

9. Governing Law and Disputes

Massachusetts law; courts in Norfolk County, Massachusetts; no class actions.

10. Policy Updates

Continued use after updates means acceptance. We will try to notify you of material changes by email or in-app notice.

Part B – Privacy Policy

11. Information We Collect

Account information, billing metadata (via Stripe-we do not store full card numbers), usage data (including login timestamps), and content you enter into the CRM.

12. How We Use Your Data

To operate, bill, email transactional notices (including payment warnings and dormant-account notices), support you, and prevent abuse. We do not sell your data.

13. Automated Processing and AI Features

Some features may use automated or AI-assisted processing; optional features may be disabled in settings where available.

14. Data Location

Data is stored primarily in the United States (Namecheap hosting).

15. Multi-Tenant Architecture

Hosted SJ CRM at sjcrmapp.com uses logically separated workspaces on shared infrastructure.

16. Data Retention and Deletion

  • While active, we retain data to provide the Service.
  • Voluntary paid cancellation downgrades to the free tier; data is not deleted immediately.
  • Confirmed removal or deletion requests: CRM content deleted within 30 days, except legal/tax records (up to 7 years where required).
  • Dormant accounts may be flagged and removed per Account lifecycle.
  • Export via built-in CSV tools before cancellation or removal.

17. Your Data Rights

Access, correction, deletion, export, and restriction rights may apply by jurisdiction. Contact us at the email in Contact; we respond within 30 days.

18. Cookies and Tracking

Essential cookies for login and preferences; no third-party ad trackers.

19. Security

HTTPS, hashing, access controls, backups; breach notice as required by law.

Part C – Billing Policy

20. Free tier vs paid plans

  • Free tier: After signup and email verification, new customers receive a free CRM workspace (limited contacts, businesses, and users).
  • Paid plans: Optional upgrades via Stripe, billed in advance.
  • Important: A failed paid renewal is not the same as the free tier. Billing issues on a paid plan may trigger grace or read-only mode until resolved or cancelled.

21. Paid plans, payment, and renewal

  • Payments are processed by Stripe, Inc. (Stripe Terms, Stripe Privacy).
  • Paid plans auto-renew at the then-current price.
  • Your renewal date follows Stripe’s billing anchor; paying late on a missed renewal does not automatically move future renewal dates to the late payment date.

22. Cancellation, refunds, and chargebacks

Cancellation: Stop future renewals from Billing; no refund for the current period.

No refunds: All charges are final and non-refundable.

Chargebacks: May result in immediate suspension; contact us first.

23. Failed payments, grace period, and read-only access

If your payment method fails on a paid plan:

  • Grace period (default 14 days): Full CRM access with warnings in the app and by email.
  • After grace: Read-only mode-you may log in and view data but cannot create, edit, or delete records (including imports and API writes) until billing is updated.
  • Recovery: Successful payment restores full access.
  • Extended non-payment / cancellation: Subscription end downgrades to the free tier; data is kept subject to free limits and lifecycle rules below.

Account lifecycle and removal of dormant workspaces

24. Stages

  1. Active – normal use (free or paid).
  2. Payment grace / read-only – paid billing issue only (section 23).
  3. Free tier – after cancellation or for accounts that never upgraded.
  4. Pending deletion – after inactivity criteria and email warnings.
  5. Removed – irreversible deletion after administrative confirmation or your explicit request.

25. Inactivity criteria

Former paid customers (later on free/cancelled): 12 consecutive months with no login and no successful payment.

Free-only accounts (never paid on that workspace): 24 consecutive months with no login (payment is not used for this track).

Unverified signups: may be removed after 90 days without email verification.

Login or successful payment resets the relevant clocks. Active paid subscriptions are not removed for failing to log in on a schedule.

26. Warnings and pending deletion

  • Email warnings at approximately 90, 30, and 7 days before pending deletion when possible.
  • 30-day pending deletion window to log in, export data, or contact support.
  • No silent automatic wipe; irreversible multisite deletion requires administrative confirmation after the pending period.

27. What you should do

  • Export data periodically (CSV).
  • Keep billing email current.
  • Active paid: maintain billing; no yearly login requirement to avoid removal.
  • Free or after cancel: log in periodically if you want to keep the workspace.
  • Questions: support@sjnotebook.com

28. Contact

For legal notices, privacy requests, billing questions, or concerns about these policies:

By creating an SJ CRM account or using SJ CRM, you acknowledge that you have read, understood, and agree to this SJ CRM section in its entirety.

SJ Learn – learn.sjnotebook.com

The following terms apply to SJ Learn, learn.sjnotebook.com, online courses, teachers, students, course content, and related LMS features.

SJ Learn Teacher Course Approval and Conduct Policy

1. Course Approval Required

All courses must be reviewed and approved by SJ Notebook before they can be published publicly.

Submitting a course does not guarantee approval. We may approve, reject, request changes, hide, suspend, or remove any course at our discretion.

2. Course Must Be Complete

A course must be substantially complete before it can be approved. A course should not be submitted if it contains empty lessons, missing videos, unfinished assignments, broken links, placeholder text, or incomplete sections.

Each approved course should include:

  • A clear course title.
  • A useful course description.
  • Organized sections or modules.
  • Complete lessons.
  • Any required files, quizzes, assignments, or resources.
  • A logical order from beginning to end.
  • Clear expectations for students.

Courses that appear rushed, confusing, unfinished, or poorly organized may be rejected.

3. First Three Lessons Must Be Public Preview Lessons

Unless SJ Notebook approves an exception, the first three lessons of each course must be open to the public as preview lessons.

These preview lessons should help students understand what the course teaches, the instructor’s teaching style, the course difficulty level, and whether the course is a good fit for them. Preview lessons must still follow all content rules.

4. No Offensive or Inappropriate Content

Courses may not include bad words, obscene language, hate speech, harassment, bullying, threats, adult content, graphic violence, shocking images, or inappropriate pictures.

Teachers may not upload content that is sexually explicit, abusive, discriminatory, hateful, or designed to insult or attack a person or group.

5. No Politics or Political Persuasion

Courses may not promote political parties, candidates, campaigns, political movements, political arguments, or political persuasion.

Educational history, civics, or government-related material may be allowed only if it is neutral, factual, age-appropriate, and not used to push a political opinion.

6. Educational Purpose Required

Courses must have a real educational purpose. Content should teach a skill, subject, process, language, concept, profession, tool, or other useful topic.

Courses may be rejected if they are mainly promotional, misleading, low-value, spammy, copied from somewhere else, or created only to advertise a product or service.

7. Accuracy and Honesty

Teachers are responsible for making sure their course content is accurate, honest, and not misleading.

Teachers may not make false promises, including guaranteed income, guaranteed jobs, guaranteed grades, guaranteed business results, or guaranteed personal outcomes.

8. Copyright and Ownership

Teachers may only upload content they own, created themselves, have permission to use, or are legally allowed to use.

This includes videos, images, music, worksheets, documents, slides, logos, screenshots, books, and third-party materials.

SJ Notebook may reject or remove any course if there is a copyright, trademark, plagiarism, or ownership concern.

9. Teacher Identity and Qualifications

Teachers may be required to provide a real name, profile photo, short bio, and relevant experience. For sensitive subjects such as health, legal, finance, safety, therapy, or professional certification, SJ Notebook may require proof of qualifications or reject the course.

10. Student Safety and Professional Conduct

Teachers must treat students professionally and respectfully.

Teachers may not request sensitive personal information unless it is clearly necessary for the course and approved by SJ Notebook. Teachers may not harass students, pressure students, ask for unsafe private contact outside the platform, or use the course to collect leads without permission.

11. Communication With Students

Teachers should communicate with students through approved SJ Learn tools unless SJ Notebook allows otherwise. Teachers may not use student communication tools for spam, harassment, unauthorized advertising, unsafe private contact, or off-platform payment requests.

12. No Off-Platform Payments or Bypassing SJ Notebook

Teachers may not tell students to pay outside SJ Learn, buy through another link, contact them privately to avoid SJ Notebook systems, or otherwise bypass SJ Notebook’s payment, enrollment, or course access tools.

13. Student Data Protection

Teachers may not download, sell, share, misuse, or expose student information. Teachers may only use student data to teach, support, grade, or communicate with students within the course and in accordance with SJ Notebook rules.

14. Course Quality Standards

Courses should be clear, readable, and easy to follow. Audio and video should be understandable. Text should be formatted in a way students can read. Files and links should work.

SJ Notebook may reject courses with poor sound, unreadable images, confusing structure, excessive errors, broken materials, or content that does not match the course title or description.

15. Age-Appropriate Content

Courses must be appropriate for the stated audience. SJ Notebook may require course audience levels or age guidance. Even clean content may be rejected or restricted if it is not suitable for the intended student group.

16. AI-Generated Content

If a teacher uses AI-generated lessons, images, quizzes, voiceovers, code, or other course materials, the teacher is responsible for reviewing that content for accuracy, originality, quality, and compliance with these rules.

Teachers may not use AI-generated fake credentials, fake testimonials, fake student reviews, fake people presented as real, or misleading claims about how the course was created.

17. Reviews and Testimonials

Teachers may not create fake reviews, buy positive reviews, pressure students to leave positive ratings, hide negative feedback improperly, or otherwise manipulate reviews or testimonials.

18. Certificates and Completion Claims

If SJ Learn offers certificates or course completion records, those certificates do not represent an official license, degree, professional credential, government-recognized certification, or guaranteed qualification unless SJ Notebook clearly states otherwise in writing.

19. Course Maintenance

Teachers are responsible for keeping course content current and usable. SJ Notebook may request updates or unpublish a course if it contains outdated software steps, broken links, expired information, old prices, unavailable resources, or materials that no longer match the course description.

20. Prohibited Course Topics

SJ Notebook may reject or remove courses involving:

  • Hate, harassment, or discrimination.
  • Adult or sexually explicit material.
  • Illegal activity.
  • Violence, weapons misuse, or harm.
  • Political campaigning or persuasion.
  • Scams, fraud, or deceptive money-making claims.
  • Medical, legal, financial, or safety advice presented without proper qualifications.
  • Content aimed at exploiting children or vulnerable people.
  • Any content SJ Notebook believes may create risk for students, teachers, or the platform.

21. Review Process

After a teacher submits a course, SJ Notebook may review the course title, description, lessons, images, files, quizzes, preview lessons, and related materials.

SJ Notebook may approve the course, reject the course, request edits before approval, approve the course with conditions, or remove approval later if problems are found.

Courses are not considered public or approved until SJ Notebook confirms approval.

22. Changes After Approval

If a teacher makes major changes after approval, SJ Notebook may require another review before the updated course remains public.

Major changes may include new sections, changed course topic, new media, new claims, changed pricing, new assignments, or changes that affect student safety or course quality.

23. Enforcement

If a teacher violates these rules, SJ Notebook may edit visibility, unpublish the course, reject future courses, suspend the teacher account, remove content, or terminate access to the LMS.

SJ Notebook may act immediately if content appears harmful, illegal, unsafe, offensive, or damaging to students or the platform.

24. Teacher Responsibility

Teachers are responsible for the content they upload and the way they interact with students.

By submitting a course for approval, the teacher confirms that the course follows these rules and that they have the right to publish all included content.

25. Appeals and Resubmission

If a course is rejected, a teacher may revise and resubmit the course or contact SJ Notebook support. SJ Notebook is not required to approve any resubmitted course and may make the final decision about course approval, publication, suspension, or removal.

SJ Learn Teacher Earnings and Payout Policy

1. SJ Notebook Platform Fee

Teachers may earn revenue from paid courses sold through SJ Learn, subject to SJ Notebook approval, platform rules, refund rules, and payment processing requirements.

SJ Notebook keeps ten percent (10%) of each completed course sale as a platform fee.

The remaining ninety percent (90%) is the teacher’s gross share before any applicable taxes, payment processor fees, refunds, chargebacks, adjustments, or required withholdings, unless otherwise stated in writing.

2. Payout Timing

Teacher payouts may take up to fourteen (14) days after a sale is completed.

This waiting period allows time to review transactions, process refunds, detect fraud, handle chargebacks, and confirm that the payment is valid.

3. Refunds and Chargebacks

If a student receives a refund, files a chargeback, or the payment is reversed, the teacher is not entitled to earnings from that sale.

If the teacher has already been paid for a refunded or reversed sale, SJ Notebook may deduct that amount from future payouts or request repayment.

4. Minimum Payout and Payment Method

SJ Notebook may require a minimum payout balance before sending teacher payouts.

Teachers are responsible for providing accurate payout information. SJ Notebook is not responsible for delays caused by incorrect payment details, bank issues, payment processor delays, identity verification, tax requirements, or compliance reviews.

5. Taxes

Teachers are responsible for reporting and paying any taxes related to their course earnings.

SJ Notebook may request tax forms or identity verification before issuing payouts where required by law or payment processor rules.

6. Suspended or Removed Courses

If a course is rejected, unpublished, suspended, or removed for violating SJ Notebook rules, unpaid earnings may be delayed, reduced, withheld, or cancelled where allowed by law.

SJ Notebook may also withhold payouts while investigating fraud, policy violations, student complaints, refund abuse, copyright claims, or suspicious activity.

7. No Guaranteed Earnings

SJ Notebook does not guarantee that any course will make sales, receive traffic, be promoted, or generate income.

Teacher earnings depend on student purchases, course approval, pricing, refunds, platform availability, and other factors.