Legal

Last Updated: April 28, 2026
Company: SJ Notebook, Braintree, Massachusetts, USA

This page contains our Terms of Service, Privacy Policy, and Billing Policy combined in one document and applies to all SJ Notebook applications, including SJ CRM. By accessing or using this website, application, plugin, or any related features (the “Service”), you agree to all sections below. If you do not agree, do not use the Service.

Plain-English summary (not legally binding): We’re a small company in beta. Use at your own risk, we try hard but make no promises, data loss is possible, paid plans don’t refund, and disputes are handled in Massachusetts. Read the full text below for the binding version.

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SJ CRM

The following terms apply to SJ CRM (sjcrmapp.com), the SJ CRM mobile app, the SJ CRM desktop app, and the self-hosted SJ CRM WordPress plugin.

Part A — Terms of Service

1. Beta Status Notice

The Service is currently provided in BETA. Features may be incomplete, experimental, unstable, or change at any time. Bugs, errors, data loss, downtime, or unexpected behavior may occur. We do not guarantee accuracy, availability, performance, or reliability during beta. The Service may be modified, suspended, or discontinued at any time without notice. You use the Service at your own risk.

2. No Guarantees or Warranties

The Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law:

  • We make no warranties of any kind, express or implied.
  • We do not guarantee results, uptime, correctness, or suitability for any purpose.
  • We do not guarantee that the Service will meet your expectations or requirements.

3. Limitation of Liability

To the fullest extent allowed by law, we are not liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Data loss
  • Business loss
  • Profit loss
  • Service interruption
  • Security incidents
  • Errors or incorrect outputs

Liability cap: In no event shall our total cumulative liability to you exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim, or USD $100, whichever is greater. Use of the Service is entirely at the user’s own discretion and risk.

4. User Responsibilities and Acceptable Use

By using the Service, you agree that you:

  • Will not use the Service for unlawful, abusive, or harmful purposes.
  • Will not attempt to exploit, reverse-engineer, disrupt, or overload the Service.
  • Will not upload malicious code, viruses, or harmful content.
  • Will not store data so sensitive that a rare cross-tenant leak would cause catastrophic harm (e.g., unencrypted medical records, government IDs, or third-party passwords).
  • Are responsible for any content, data, or actions performed through your account.

We reserve the right to restrict, suspend, or terminate access at our sole discretion if these rules are violated.

5. Accounts, Security, and Passwords

You are responsible for maintaining the confidentiality of your account credentials. Do not reuse passwords from other services. We recommend using a strong, unique password and a password manager. You are responsible for all activity under your account, whether authorized or not. While we take reasonable steps to protect the Service, no system is 100% secure, and we cannot guarantee absolute security.

6. Intellectual Property and Content License

All software, code, design, branding, and content related to the Service are owned by or licensed to SJ Notebook. You may not copy, redistribute, sell, or exploit any part of the Service without written permission.

Your content remains yours. You retain ownership of all data, business records, and content you upload. You grant us a non-exclusive, worldwide, royalty-free license to host, store, transmit, display, and process your content solely for the purpose of providing the Service to you. We do not claim ownership, do not sell your content, and do not use it to train third-party AI models.

7. Self-Hosted Plugin License (if applicable)

If you purchased the Service as a self-hosted WordPress plugin rather than a hosted subscription:

  • You receive a license to install the plugin on a single WordPress site per license unless otherwise stated in your purchase confirmation.
  • Source code may not be redistributed, resold, or sublicensed.
  • Updates and support are provided only for the duration of an active license.
  • Using the plugin without a valid, paid license is a violation of these Terms.

8. Service Changes and Termination

We reserve the right to:

  • Change features, pricing, or policies at any time.
  • Suspend or terminate accounts without notice for violations, security risks, or non-payment.
  • Discontinue the Service entirely, especially during beta.

You may terminate your account at any time from your account’s Billing or Settings area. Termination does not entitle you to a refund for any paid period already in progress.

9. Governing Law and Disputes

This agreement is governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Norfolk County, Massachusetts. You waive any right to participate in class-action lawsuits against us.

10. Policy Updates

This policy may be updated at any time. Continued use of the Service after an update means acceptance of the latest version. We will make reasonable efforts to notify users of material changes via email or in-app notice. The “Last Updated” date at the top of this page always reflects the current version.

Part B — Privacy Policy

11. Information We Collect

To operate the Service, we collect:

  • Account information: name, email address, business name, and password (stored as a one-way hash, never in plain text).
  • Billing information: collected and processed entirely by Stripe, Inc. We never see or store your full credit card number. We retain only a customer reference ID, the last 4 digits of the card for display, and invoice metadata.
  • Usage data: IP address, browser type, pages visited, and actions taken inside the Service, used for security, debugging, and product improvement.
  • Content you create: CRM contacts, businesses, notes, attachments, and any other data you voluntarily enter.

12. How We Use Your Data

We use your data to:

  • Provide, maintain, and improve the Service.
  • Process payments via Stripe.
  • Send transactional emails (account confirmation, password reset, billing receipts, important service notices).
  • Respond to support requests.
  • Detect and prevent abuse or security incidents.

We do not sell your data to third parties. We do not share your content with advertisers. We do not use your content to train third-party AI models.

13. Automated Processing and AI Features

Some features of the Service may use automated processing or AI-driven analysis to provide functionality (for example, suggesting tags, summarizing notes, or highlighting duplicates). This processing happens either within our own infrastructure or via vetted service providers bound by confidentiality agreements. You can disable optional AI features from your account settings where applicable.

14. Data Location

Your data is stored on servers operated by our hosting provider (Namecheap, Inc.) primarily located in the United States. By using the Service, you consent to the transfer, storage, and processing of your data in this region, which may be outside your country of residence.

15. Multi-Tenant Architecture

If you use the hosted SaaS version at sjcrmapp.com (or similar), each customer account is provisioned with a logically separated workspace. We use reasonable technical measures (separate database rows, role-based access control, authentication tokens) to keep customer data isolated. However, all tenants share underlying infrastructure. You should not store data so sensitive that a rare cross-tenant leak would cause catastrophic harm.

16. Data Retention and Deletion

While your account is active, we retain your data to provide the Service. If you cancel or delete your account, your content will be deleted within 30 days of cancellation, except where we are required to retain records by law (for example, invoice and tax records may be retained for up to 7 years for accounting and compliance purposes).

You may request early deletion by contacting us at the email in the Contact section. You are responsible for exporting or backing up your own data before cancellation. We offer export tools from within the Service.

17. Your Data Rights

Depending on your jurisdiction (EU/UK, California, etc.), you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Export your data in a portable format.
  • Object to or restrict certain processing.

To exercise any of these rights, contact us at the email in the Contact section. We will respond within 30 days.

18. Cookies and Tracking

We use essential cookies to keep you logged in and to remember preferences. We may use privacy-respecting analytics to understand aggregate usage. We do not use third-party advertising trackers.

19. Security

We use industry-standard practices including HTTPS encryption in transit, password hashing, access controls, and regular backups. Despite these measures, no system is 100% secure. In the event of a data breach affecting your personal data, we will notify affected users within a reasonable time frame and as required by applicable law.

Part C — Billing Policy

Some features require upgrading to a paid plan. All paid plans are billed in advance. Payments are processed by Stripe, Inc. By subscribing, you also agree to Stripe’s Terms of Service and Privacy Policy. Prices, plans, and features may change at any time. Existing subscribers will be notified before their next renewal if prices change.

21. Auto-Renewal, Cancellation, and Refunds

Auto-renewal: Paid plans renew automatically at the end of each billing period (monthly or annually, depending on your selection) at the then-current price, charged to your payment method on file.

Cancellation: You may cancel anytime from the Billing section of your account. Cancellation stops future renewals. It does not refund the current period; access continues until the end of the period already paid.

No refunds: All payments are final and non-refundable, including for partial use, unused time, feature changes, or dissatisfaction. This applies to monthly, annual, and one-time charges.

Chargebacks: Disputing a charge with your bank or card issuer without first contacting us may result in immediate account suspension and loss of access to your data. Please reach out to us first — we will work with you.

Failed payments: If your payment method fails, we will retry for up to 14 days. During this time, paid features may be suspended. If payment is not received after retries, your account may be downgraded or terminated.

22. Contact

For legal notices, privacy requests, billing questions, or any concerns about these policies:

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by this document in its entirety.